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Our Services

Guarantee Packages

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Highest security through convincing warranty packages

We offer you a variety of warranty. You can opt for these packages for all Happyware Systems.

The warranty package "Steel" is included with any Happyware System – without extra charge!

Packages for other BTO systems, manufactured by us, are available on request.


 Steel Bronze Silver Silver Express Gold
Guarantee period
 		 12 months
Mon-Fri		 24 / 36 months
Mon-Fri		 24 / 36 / 48 / 60 months
Mon-Fri		 24 / 36 / 48 / 60 months
Mon-Fri		 24 / 36 / 48 / 60 months
Mon-Fri
Bring-In
 
Free of charge
pickup & return (1)
Components
advance (1)		 in first
month		 usually
within 48 hours		 within
24 hours (4)		 within
24 hours
Driver support
 
E-Mail support
 
Burn-In test
 		 Short test
 		 at least 24 hours
 		 at least 24 hours
 		 at least 24 hours
 		 at least 24 hours
 
Free of charge
Telephone support
09:00-18:00
 		 09:00-18:00
 		 09:00-18:00
 		 09:00-18:00
 
On-site service (2) (3)
 



Reaction time
 



4 hours
 

(1) Service only available in Germany and Austria. Other countries on request. Agreed recovery time upon request.

(2) Monday to Friday, respectively next business day, reaction time 4 h, if damage report will be received till 14:00.

(3) Service only available in Germany, Austria and German-speaking Switzerland. Other countries on request. Agreed recovery time upon request..

(4) Monday to Friday, respectively next business day, if damage report will be received till 14:00.

Individual guarantee solutions

Shouldn't the above quarantee packages fully meet your expectations, we offer individual guarantee solutions. These have the advantage for you, the happyware guarantee exactly fit to your technology requirements and minimize downtime.

All further information please refer to our Conditions for service and guarantee options.